Privacy Policy – bet239 Pakistan Betting Platform

1 Introduction

This Privacy Policy applies to all users of the bet239 platform — including the website at bet239.pro and the bet239 mobile application available for Android and iOS. When we say "bet239", "we", "us" or "our", we mean the platform and its operating team. When we say "you" or "your", we mean anyone who visits, registers on, or uses the platform in any way.

Privacy is something we take seriously. When you create an account on bet239, deposit PKR, place a sports bet, or play a game in the casino lobby, you are sharing information with us. This policy explains exactly what we do with that information, who can see it, how long we keep it, and what you can do if you want to access, change or remove it.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming page. By using bet239, you confirm that you have read and understood this policy.

2 What We Collect

bet239 collects the following categories of personal information:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information or biometric data. If you contact support and share information of this nature voluntarily, it is handled with strict confidentiality and not stored beyond the resolution of your query.

3 How We Collect Your Data

We collect your data through the following channels:

• Direct interactions: When you fill in the registration form, complete identity verification, make a deposit or withdrawal, contact support, or update your account profile.
• Automated technologies: When you use the bet239 website or app, we automatically collect technical and usage data through cookies, log files, and similar technologies. See Section 7 for more on cookies.
• Payment processors: When you make a deposit via JazzCash, Easypaisa, Raast, bank transfer or card, our payment processing partners share transaction confirmation and reference data with us to credit your account.
• Identity verification providers: If you submit verification documents, these may be processed by a third-party KYC (Know Your Customer) service that validates the authenticity of the documents and confirms your identity.
• Fraud prevention systems: We may receive data from fraud detection services that help us identify unusual account activity or potential security risks.

4 How We Use Your Data

bet239 uses the data it collects for the following purposes:

• Account management: Creating and maintaining your bet239 account, verifying your identity, and managing your session.
• Transactions: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets.
• Platform delivery: Providing access to sports betting markets (cricket, PSL, T20, football, esports), the game lobby, live casino and all other platform features.
• Customer support: Responding to queries, resolving disputes, and investigating any reported issues with your account.
• Security and fraud prevention: Monitoring account activity for signs of unauthorised access, duplicate accounts, bonus abuse or other prohibited activity as set out in the Terms and Conditions.
• Responsible gaming: Monitoring betting and gaming patterns to identify activity that may indicate problem gambling, and making responsible gaming tools available to your account.
• Platform improvement: Analysing aggregated usage data (not linked to individual identities) to improve platform performance, betting market coverage, and user experience.
• Communications: Sending account notifications, bonus alerts, and important service updates to your registered email or mobile number. You can opt out of promotional messages at any time through your account settings or by contacting support.

5 Sharing Your Data

bet239 does not sell your personal data to third parties. We share data only where necessary to operate the platform, and only with trusted partners who are required to handle it securely and in line with this Privacy Policy. The categories of third parties we work with include:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners and card processing providers receive the transaction data required to process your PKR deposits and withdrawals. These partners have their own privacy policies governing how they handle financial data.
• Identity verification providers: KYC service providers may process your identity documents to verify that you are who you say you are before withdrawals are released.
• Game software providers: Third-party providers whose games appear in the bet239 game lobby receive game session data necessary to run the games and calculate payouts. They do not receive your full personal profile.
• Fraud prevention and security services: Specialist providers help us detect and prevent fraudulent activity, unusual login patterns and account compromise attempts.
• Legal and regulatory authorities: Where we are legally required to disclose data in response to a lawful request, court order or investigation, we will comply while notifying the account holder where permitted to do so.

All third-party partners are contractually required to process data only for the specific purpose for which it was shared, to apply appropriate security measures, and not to share it further without our authorisation.

6 Payment Data

When you make a PKR deposit or withdrawal on bet239, your financial details — such as your JazzCash or Easypaisa account reference number, or bank account details — are transmitted securely to the relevant payment processor. bet239 does not store full card numbers, CVV codes or full mobile wallet PINs on its own servers.

Transaction records — including deposit amounts, withdrawal requests, dates and reference numbers — are stored in your account history and are retained for as long as your account is active, and for a period of time after account closure as required for financial record-keeping purposes.

7 Cookies and Tracking Technologies

bet239 uses cookies and similar technologies on the website and mobile app. Cookies are small text files stored on your device that help the platform remember your preferences, keep your session active while you are logged in, and understand how the site is being used.

The types of cookies we use are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate between pages, and security cookies that help protect your account. You cannot opt out of essential cookies while using the platform.
• Functional cookies: Remember your preferences such as language settings, preferred sports markets, and display options so you do not have to reset them every visit.
• Analytics cookies: Help us understand how players use the platform — which pages are visited most, where users drop off in the registration process, and how long sessions typically last. This data is aggregated and not linked to individual identities.
• Security cookies: Used by our fraud detection systems to identify unusual access patterns, detect bot activity, and flag potentially compromised accounts.

bet239 does not use third-party advertising cookies or cross-site tracking cookies that build profiles of your browsing behaviour across other websites. You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect how the platform functions.

8 Data Retention

bet239 retains your personal data for as long as your account is active. After an account is closed — whether at your request or due to a terms violation — we retain certain data for a defined period for the following reasons:

• Financial records: Transaction history, deposit and withdrawal records are retained for a minimum of five years after account closure for financial record-keeping and audit purposes.
• Identity verification records: Copies of identity documents submitted during KYC are retained for a period after account closure as required for anti-fraud and verification purposes.
• Support records: Correspondence between you and the support team is retained for a period after account closure to allow us to refer back to resolved disputes if similar issues arise.
• Self-exclusion records: If you request self-exclusion, a record of that exclusion is retained to prevent re-registration during the exclusion period, even if your other account data has been deleted.

Once the applicable retention period has passed, your data is securely deleted or anonymised. Anonymised data — where it is no longer possible to identify you from the data — may be retained indefinitely for platform analytics purposes.

9 Data Security

bet239 takes the security of your personal data seriously. The measures we have in place to protect your information include:

• SSL/TLS encryption for all data transmitted between your device and the bet239 servers, including login credentials, payment details and personal information.
• Encrypted storage of passwords — your password is never stored in plain text on our systems.
• Access controls that limit which members of the bet239 team can view personal account data, restricted to those who need it to do their job.
• Regular security reviews and monitoring of platform infrastructure for vulnerabilities.
• Automated fraud detection systems that monitor account activity in real time.

While bet239 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also have a role to play — keep your password strong and confidential, do not share your login details with anyone, and report any suspected unauthorised access to your account to support immediately.

10 Your Rights Over Your Data

As a bet239 player, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data bet239 holds about you. We will provide this within a reasonable timeframe after verifying your identity.
• Right to correction: If any of the data we hold about you is inaccurate or incomplete, you can ask us to correct it. You can update basic profile details directly through your account settings, or contact support for changes that require manual review.
• Right to deletion: You can request that bet239 delete your personal data. We will honour this request where we are not required by law or legitimate business necessity to retain it. Note that financial transaction records and identity verification data may be subject to minimum retention periods.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a query or dispute is being resolved.
• Right to data portability: You can request that we provide your data in a structured, commonly used format so you can transfer it if you wish.
• Right to object: You can object to the use of your data for direct marketing purposes at any time. Opt-out options are available in your account settings under communication preferences.

To exercise any of these rights, contact our support team via live chat or at the email address shown in Section 13. We will respond after verifying your identity to prevent unauthorised data requests.

11 Minors and Under-18 Protection

bet239 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If a minor has registered using false information, any data collected will be deleted upon discovery and the account will be closed immediately.

Parents and guardians who believe a minor may have accessed or registered on the platform are asked to contact support immediately so the account can be reviewed and closed. We encourage parents to use parental control tools to restrict access to online betting platforms.

12 Changes to This Privacy Policy

bet239 may update this Privacy Policy from time to time to reflect changes to the platform, data practices, or applicable requirements. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we use your data, we will notify registered users via their account email address or through a notice displayed on the platform. Your continued use of bet239 after an updated Privacy Policy has been published constitutes your acceptance of the revised terms.

We recommend reviewing this page periodically, especially before making a deposit or submitting identity documents, to ensure you are comfortable with how your data is handled.